The products offered on our website are intended for private consumption, so their acquisition is subject to the conditions referred to in the sales contract, which is considered to be concluded at the time the customer issues the express confirmation of his order, for which it will be necessary to previously accept the general conditions indicated. For this reason, we recommend that customers read the entire publication on this website, as well as the general conditions and the product sheet, which specifies the characteristics, price and shipping method, before issuing the acceptance that formalizes the order and completes the contract.

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the owner of this portal is Colombia moda S.L., with CIF: B-57792244, registered office at C/ Antonio Marqués, 22, bajos, postcode 07003, Palma de Mallorca, Spain, registered in the Commercial Registry of Palma de Mallorca, Folio 163, Volume 2522, Book O, Sheet PM-71057 – entry 1.

Any online purchase you make of our products must be paid with your bank account, debit card, credit card or Paypal. You must add and correctly write all the information about yourself and the shipping address so that there is no problem and you receive the product.

Ensure the size you need by obtaining prior information on theSize guide.

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We offer several interesting and valuable contests, you can participate if you meet the necessary conditions explained on each contest page.

One of the necessary conditions is that you must be of legal age (+18) and in each contest it is specified if you must reside inPalma de Mallorcaor anywhere in the world.

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To contact us you can do it through the contact form on the web, the chat button or on our social networks. You must add your true data so that there is a clear and verified communication, otherwise you will not receive a response.

Nuestro horario en servicio de atención al cliente online es de 10am a 10pm de la zona horaria española CET/UTC +1.

In case our customer service is closed, you will receive our response within a maximum period of 12 hours.

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You can make the return with the intact label of almost any clothing product without having been used, except for girdles, bodies and underwear that are not allowed to be exchanged or returned by health regulations, or without the torn wrapping that protects the interior of a product with packaging, and within a maximum period of 7 business days from the moment you receive it at your address, to do so you must contact us using the form on the contact page on the website. In case of return of the merchandise, and as indicated in Art. 44 of the Retail Trade Regulation Law, the shipping costs will be borne by the client.

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We ship to 70% of countries and you receive the following information to select your preference.

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Shipping within 2 to 28 business days: €0

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Shipping within 2 to 24 business days: €2

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Shipping within 2 to 15 working days: €39

Shipping within 2 to 8 working days: €44

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Shipping within 2 to 4 business days: €58

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The website has the right to modify and/or update both this document on its privacy policy and the general conditions to adapt both documents to new legal and jurisprudential regulations as well as to new market and industry information.

When you register on the website, you must enter your details correctly, they must be real and represent your person. It is strictly forbidden to register with fraudulent data, company data or pseudonyms, in which case we will completely delete your account and profile without prior notice.

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We process the information provided by the user/customer in order to provide the services and/or sell the products purchased by you through our website and manage the sending of information and commercial prospecting.

All data provided is completely private, data will not be transferred to third parties unless legally required.
In order to be able to offer you services in accordance with your interests, a commercial profile is created, based on the information provided by you in your account.

The personal data provided will be kept as long as the commercial relationship is maintained and its deletion is not requested for a period of 5 years from the last contract and/or purchase made by you.

The legal basis for the processing of your data is the execution of the contract through the purchase of the product and/or service in accordance with the Commercial Code and Civil Code. The Law on Information Society Services 34/2002, articles 20 and 21, applies to the sending of commercial offers by telecommunications.

The prospective offer of products and services is based on the consent requested from you, and in no case will the withdrawal of this consent condition the contract for the acquisition of the product and/or provision of the service. There is an obligation to provide personal data or, otherwise, the service cannot be provided and/or the product sold and/or the requested offer cannot be provided and the sending of commercial information cannot be managed.