The products offered on our website are intended for private consumption, so their acquisition is subject to the conditions referred to in the sales contract that is considered perfected at the time the customer issues the express confirmation of their order, for which it will be It is necessary that you previously accept the general conditions indicated. For this reason, we recommend that customers read the full information published on this website as well as the general conditions and the product sheet in which characteristics, price and shipping method are specified, before issuing the acceptance that formalizes the order and perfects contract.
 

In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the owner of this portal is Colombia moda SL, with CIF: B-57792244, registered office at C/ Antonio Marqués, 22, bajo, zip code 07003, Palma de Mallorca, Spain, registered in the Mercantile Registry of Palma de Mallorca, Folio 163, Volume 2522, Book O, Sheet PM-71057 – 1st registration.

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Any online purchase you make of our products you must make the payment with your bank account, debit card, credit card or Paypal. You must add and correctly write all the information about yourself and the shipping address so that there is no problem and you receive the product.
 

Ensure the size you need by obtaining prior information on theSize guide.

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We offer several interesting and high-value contests, you can participate if you meet the necessary conditions that are explained on the page of each contest.
 

One of the necessary conditions is that you must be of legal age (+18) and in each contest it is specified if you must reside inPalma de Mallorcaor anywhere in the world.

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To contact us you can do it through the contact form on the web, the chat button or on our social networks. You must add your true data so that there is a clear and verified communication, otherwise you will not receive a response.

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Our online customer service hours are from 10:00 a.m. to 8:00 p.m. in the Spanish time zone CET/UTC+1.

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In case our customer service is closed, you will receive our response within a maximum period of 12 hours.

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You can make the return with the intact label of almost any clothing product without having been used, except for girdles, bodies and underwear that are not allowed to be exchanged or returned by health regulations, or without the torn wrapping that protects the interior of a product with packaging, and within a maximum period of 7 business days from the moment you receive it at your address, to do so you must contact us using the form on the contact page on the website. In case of return of the merchandise, and as indicated in Art. 44 of the Retail Trade Regulation Law, the shipping costs will be borne by the client.

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We make local, national and international shipments. 

The website has the right to modify and/or update both this document on its privacy policy and the general conditions to adapt both documents to new legal regulations and jurisprudence as well as to new market and industry information.

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When you register on the website, you must add your data correctly, it must be real data and represent your person. It is totally forbidden to register with fraudulent data, company data or pseudonyms, in this case, We will completely delete your account and profile without notice.

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We treat the information provided by the user/client in order to provide the services and/or sell the products purchased by you through our website and manage the sending of information and commercial prospecting. 

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All data provided is completely private, data will not be transferred to third parties except legal obligation.
In order to be able to offer you services according to your interests, a commercial profile is created, based on the information provided by you in your account.

The personal data provided will be kept as long as the commercial relationship is maintained and its deletion is not requested for a period of 5 years from the last contracting and/or purchase made by you.

The legal basis for the processing of your data is the execution of the contract through the purchase of the product and/or service in accordance with the Code of Commerce and Code  Civil. The Information Society Services Law 34/2002, articles 20 and 21, applies to sending commercial offers through telecommunications.

The prospective offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent  conditioning the product acquisition contract and/or service provision. There is an obligation to provide personal data or, in the contrary case , the service cannot be provided and/or the product sold and/or the requested offer cannot be provided and the sending of commercial information managed .

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